+7 (812) 928 42 82
Your shopping cart is empty!

This agreement, hereinafter referred to as the "Agreement", is concluded between the Nevsky Tea Online Store, which has an Internet address www.neva-tea.ru , hereinafter referred to as the "Online Store" or "Website", and the user of the Online Store services, hereinafter referred to as the "Buyer", and determines the conditions for the purchase of goods through the Website.

In accordance with Article 437 of the Civil Code of the Russian Federation (Civil Code of the Russian Federation), this document is a public offer, and if the conditions set out below are accepted, the individual accepting this offer pays for the Seller's Goods in accordance with the terms of this Agreement. In accordance with paragraph 3 of Article 438 of the Civil Code of the Russian Federation, payment for Goods and Services by the Buyer is an acceptance of the offer, which is considered equivalent to concluding a Contract on the terms set out in the offer.
By making a purchase in the online store, the customer agrees to all of the following conditions.
1. Subject of the contract. The main provisions.

1.1. The online store is intended for the organization of a remote method of selling goods via the Internet.

1.2. This Agreement, as well as information about the product presented on the Website, are a public offer in accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation.

1.3. This Agreement is concluded between the Buyer and the Online Store at the time of placing the order. The buyer confirms his agreement with the terms set forth in this Agreement by putting a mark in the column "I agree with the terms of the offer" at the time of placing the order.

1.4. The provisions of the Civil Code of the Russian Federation on retail purchase and sale (§ 2 Chapter 30), as well as the Law of the Russian Federation "On Consumer Rights Protection" dated 07.02.1992 No. 2300-1 and other legal acts adopted in accordance with them apply to the relationship between the Buyer and the Online store.

1.5. The Buyer may be any natural or legal person who is able to accept and pay for the goods ordered by him in the manner and under the conditions established by this Agreement on the territory of the Russian Federation.

1.6. The online Store reserves the right to make changes to this Agreement.

1.7. This Agreement should be considered in the form as it is published on the Website, and should be applied and interpreted in accordance with the legislation of the Russian Federation.
2. Product information.

2.1. The product is presented on the Website through photo samples that are the property of the Online store.

2.2. Each photo sample is accompanied by textual information: the article, price and description of the goods.

2.3. At the request of the Buyer, the manager of the Online store is obliged to provide (by phone or by e-mail) other information necessary and sufficient, from the Buyer's point of view, for him to make a decision on the purchase of goods.

2.4. The price of the goods indicated on the Website can be changed unilaterally by the Online store.

2.5. In case of a change in the price of the goods ordered by the Buyer, the manager of the Online store informs the Buyer about it as soon as possible (by phone or by e-mail) in order to receive confirmation or cancellation of the order. If it is impossible to contact the Buyer, this order is considered canceled.

2.6. The Seller reserves the right, at its sole discretion, to terminate the sale of goods and the provision of services, as well as to regulate access to the purchase of any goods or services.

2.7. The product may differ from the photo on the website.
3. Information about the Buyer.
Confidentiality and protection of information.

3.1. The information provided by the Buyer is confidential.

3.2. The Online store uses information about the Buyer solely for the purpose of functioning of the online store (sending a notification to the Buyer about the execution of the order, etc.), to inform by e-mail about the development of the online store and in the cases specified in these Terms.

3.3. The Buyer is responsible for the accuracy of the information provided when placing the order. The online store is not responsible for the content and accuracy of the information provided by the Buyer when placing an order.

3.4. The online store does not edit information about the Buyer.

3.5. The Buyer must be responsible for all payments made using the Buyer's password. The Buyer agrees to keep his or her password confidential and notify the Seller within 24 hours of any unauthorized use of the password or violation of this Agreement. The Seller does not protect the Buyer from unauthorized use of the Buyer's password.

3.6 The Seller has the right to send advertising and informational messages to the Buyer with the consent of the buyer, which he informs when subscribing during registration on the site.

3.7 The Seller reserves the right to use cookies technology.

Cookies are a small piece of data sent by a web server and stored on the user's computer. It is used to save data on the user's side for user authentication, storing personal preferences and settings, tracking the status of the user's access session, and maintaining statistics about users.

Cookies do not contain personal information and cannot be transferred to third parties.

3.8 The Seller receives the Buyer's IP address. This information is not used for identification purposes.

3.9 The Seller is not responsible for the disclosure of the Buyer's data by third parties involved in the delivery of the goods.
4. The procedure for the purchase of goods.

4.1. The Buyer has the right to place an order for any product presented on the Website, except for those that are temporarily unavailable for sale and marked with the inscription "Soon on sale!".

4.2. The order can be made by the Buyer in the following ways: by phone, by e-mail or made independently on the Website.

4.4. After placing an order, an invoice confirming acceptance of the order is sent to the Buyer's e-mail, indicating the names of the selected goods and the total amount of the order, which is an integral part of this Agreement. Next, the manager of the Online store contacts the Buyer (by phone or by e-mail) to receive an order confirmation.

4.5. If the goods are not in stock, the manager of the Online store is obliged to inform the Buyer about this (by phone or by e-mail). The buyer has the right to replace it with another product or cancel the order.

4.6. The Buyer has the right to make a preliminary order for the goods temporarily out of stock by entering his e-mail address in the appropriate field on the product page. When the product goes on sale, an alert is automatically sent to the specified address.

4.7. The Buyer has the right to refuse the ordered product at any time before receiving it. If the Buyer refuses the goods at the time of delivery by courier, he is obliged to pay for the delivery services (if the refusal is not due to a defect in the goods or incorrect color / quantity and other parameters).
5. Delivery and acceptance-transfer of goods.

5.1. Delivery of the goods ordered in the Online store, in the agreed quantity and assortment, is carried out by the delivery service on the territory of the city of St. Petersburg and the Leningrad region.

5.2. The possibility of delivery of goods to other regions (terms, cost, etc.) is negotiated separately in each case.

5.3. The costs of delivery of the goods are paid by the Buyer.

5.4. The shipment and delivery of the ordered goods is carried out within the terms agreed with the Buyer.
5.5. The buyer is obliged, in the presence of the courier of the Online store, to accept the ordered goods in terms of quantity, quality, assortment and completeness of the goods.

5.6. The fact of acceptance of the goods by the Buyer is the payment of the goods (payment of the total amount of the order and the amount of costs for the delivery of the goods to the Buyer).

5.7. The buyer is not obliged to compensate the costs of the Online store related to the delivery of the order if, during the acceptance of the goods, it turns out that the goods of improper quantity, assortment or completeness have been delivered.

5.8 The Seller is not responsible for violations of delivery terms caused by delays in the work of the Russian Post or other delivery methods.
6. Payment for the goods.

6.1. Payment methods for the goods are indicated on the Website in the section "Payment methods". The order and terms of payment for the ordered goods are negotiated by the Buyer with the manager of the online store.

6.2. In case of cash payment, the Buyer pays for the goods by transferring money to the representative of the Online store who will deliver the goods.

6.3. In case of non-cash payment, the Buyer makes an absolute prepayment of the goods by transferring money using a bank card or other funds to the account of the Yandex wallet of the Online store.

6.4. The goods are paid only in rubles.
7. Return of the goods.

7.1. Goods of proper quality are not subject to exchange:

  Food products;
Goods that have individually defined properties, if the specified product can be used exclusively by the buyer purchasing it (for example, goods made to order);
Specified in the List (see item 4) of non-food products of proper quality that are not subject to return or exchange, approved by Decree of the Government of the Russian Federation No. 55 of 19.01.1998.

  According to the Decree of the Government of the Russian Federation of January 19 , 1998 N 55 as amended . dated 20.10.1998 No. 1222, dated 06.02.2002 No. 81, products and materials in contact with food, tableware and kitchen utensils, containers and packaging materials for the storage and transportation of food products are not subject to exchange and return.
8. Other.

8.1. Both parties are released from liability for non-fulfillment or improper fulfillment of obligations under the agreement for the duration of force majeure.
Force majeure means extraordinary and insurmountable circumstances that prevent the parties from fulfilling their obligations under this Agreement.